Referral Programme Terms

Last updated: May 24, 2026

How the Keigo referral programme works

Anyone with a Keigo account can share a personal referral link. When a friend signs up through your link and subscribes to a paid plan, both sides receive value: your friend gets an extended 30-day trial of The Vault, and you receive 1 free month of your current plan credited to your next invoice (with milestone bonuses for repeated successful referrals).

This page is the contract that governs the programme. Plain-language summaries are in your dashboard at /referral.

1. Eligibility

To trigger a referral reward you must:

— Have a Keigo account with a verified email address

— Have an active payment method on file (for the referrer, the credit is applied to the next billing cycle)

Your referred friend must also have a verified email and complete the signup themselves; we will not honour rewards on accounts created on behalf of the referrer.

2. Rewards

For each friend who subscribes through your link, you earn 1 free month of your Vault subscription. The credit is applied as a Stripe customer balance reduction on your next invoice.

Milestone bonuses (cumulative bonus months on top of the per-referral month):

— 3 successful referrals → +1 bonus month total (so 3 friends = 4 months)

— 5 successful referrals → +2 bonus months total (5 friends = 7 months)

— 10 successful referrals → +3 bonus months total (10 friends = 13 months)

Your friend's reward is structural rather than monetary: a 30-day free trial of The Vault instead of the standard 7-day trial.

3. Caps

To keep the programme sustainable and to deter abuse:

— A maximum of 10 referral rewards may be granted to a single referrer per rolling 30-day window.

— A maximum of 13 cumulative months of cash credit may be granted to a single referrer over the lifetime of their account. This matches the reward at the top milestone (10 successful referrals), so once you've fully climbed the ladder you've also reached the lifetime cap.

Referrals that arrive after the lifetime cap continue to count toward your statistics but no further months are credited automatically. If you reach the cap, we'll reach out directly — at that point you're putting in the kind of effort that's worth a real conversation, not just another month off.

4. Timing

A reward becomes effective when both of the following are true:

— Your referred friend has paid their first invoice (the trial has ended and a charge has succeeded)

— A 7-day verification window has elapsed without a payment dispute or refund

This verification window protects both sides from chargeback fraud and is typical of referral programmes operated through Stripe.

5. Anti-fraud

We monitor referrals for patterns that indicate abuse, including but not limited to: self-referrals via alternate email addresses on the same inbox, multiple signups from the same IP address or device, disposable email providers, and referral rings between coordinated accounts.

Referrals that score above our automated risk threshold are blocked or held for manual review. Confirmed abuse may result in reward forfeiture, account suspension, and exclusion from the programme — at our sole discretion and without prior notice when the abuse is clear.

6. Disputes & clawbacks

If a referred user disputes their charge with their card issuer (a chargeback) after a reward has been credited, we will revert the corresponding credit from the referrer's account. We will notify you by email when this happens. The referred user remains tracked in your statistics but no longer counts toward your milestone progress.

7. Japan — Premium and Misleading Representations Act compliance

本プログラムは、景品表示法（不当景品類及び不当表示防止法）第2条第3項に規定される「同種役務の提供」として運営されており、いわゆる「景品類」には該当しません。報酬として提供される無料月数は、利用者が既に契約しているKeigoサービスと同種のサービスの追加提供であるため、同法に基づく総付景品の金額制限の対象外となります。

This programme is operated under the "extension of service" carve-out of Japan's Premium and Misleading Representations Act (景品表示法). The reward is delivered as additional months of the same Keigo service the referrer already subscribes to, which does not constitute a "premium" (景品類) under article 2.3 of the Act. As such, the value caps that apply to monetary premiums do not apply to this programme.

8. Programme changes & termination

We may modify or terminate the referral programme at any time. Rewards already earned and verified at the moment of any change will be honoured under the previous terms; pending rewards (in the 7-day grace window or not yet at the first invoice) follow the new terms once they apply.

Material changes to the programme (caps, reward amounts, eligibility) will be announced by email and on this page at least 30 days before they take effect, unless the change is required by law or to address an immediate fraud incident.

9. Contact

Referral questions or appeals: hello@keigo.tokyo

General support: support@keigo.tokyo

These terms supplement Keigo's general Terms of Service. Where this page conflicts with the general Terms, this page governs for matters relating to the referral programme.

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