Refund Policy

How refunds work at Keigo

Keigo is a digital subscription service operated by SASU I-TECH2 (France). Our refund policy is built around the French Code de la Consommation rules that apply to us, plus a few practical guarantees we add on top because we'd rather have a fair customer than a forced one.

1. Statutory withdrawal right (14 days)

Under article L221-18 of the French Code de la Consommation, EU consumers normally have a 14-day withdrawal right after subscribing to a service. However, Keigo falls under the article L221-28 exception for digital services performed immediately with the consumer's express consent. By starting to use AI conversions, document uploads, or any paid feature inside the 14-day window you waive the statutory withdrawal right.

If you have not used any paid feature within those 14 days, you can request a full refund by emailing the address below — we will not require you to justify it.

2. Beyond the statutory window

Outside the 14-day statutory window, refunds are at our discretion. We grant them in the following situations:

— Service outage longer than 24 consecutive hours during a billing period

— Duplicate or accidental charge

— Charge after a successful cancellation that didn't propagate

— Material change in service that meaningfully reduces what you paid for

For any other case, please contact us — we will look at it individually rather than apply a blanket rule.

3. Monthly subscriptions

You can cancel a monthly subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep access until then. We do not pro-rate or refund partial months once you've started using paid features for that month.

4. Annual subscriptions

Annual plans are non-refundable after the 14-day statutory window has expired and a paid feature has been used. We can switch you to a monthly plan with the unused portion credited if you contact us inside the first 30 days of the annual term — that's a goodwill option, not a legal right.

5. One-time purchases

One-time PDFs (CV, Shokumu Keirekisho, Taishoku Todoke/Negai and other career documents) are generated on demand and delivered immediately. They are not refundable once generated. If a generated document fails to download or is technically broken, contact us and we will re-run the generation at no charge.

6. How to request a refund

Email refund@keigo.tokyo with:

— The email address on your Keigo account

— The Stripe receipt or invoice number (it's in the email Stripe sent you)

— A short note on what happened

We respond within 5 business days. Approved refunds land back on the original payment method within 5–10 business days, depending on your bank and card network.

7. Contact

Refund questions: refund@keigo.tokyo

General support: support@keigo.tokyo

SASU I-TECH2 — 161 Avenue du Bois de Verrières, 92160 Antony, France — SIREN 930 686 456.